Important Update on Prescription Requests

Posted by: Practice365 - Posted on:

In light of the increased volume of calls we’ve been receiving; we are making some changes to how we handle prescription requests. Our goal is to reduce phone line congestion, thereby improving access for patients with immediate medical queries or those needing to schedule appointments.

Changes Effective from 1st April

Starting from 1st April, We will no longer accept prescription requests over the phone. This change is aimed at ensuring our phone lines are more accessible for medical enquiries and appointment bookings.

How to Request Your Prescription

We understand the importance of accessibility and convenience in managing your health. 

To request your prescription, you can use any of the following methods:

NHS App: Easily manage your prescriptions directly from your smartphone.

Our practice website: Visit our dedicated page for prescription requests

In-Person: Drop by our clinic and speak with our reception team.

Pharmacist: Your local pharmacist can request prescriptions on your behalf.

Email: Send your prescription requests to [email protected]

We encourage you to choose the method that best suits your needs. For detailed instructions on how to request your prescription online, please click here

Accessibility Concerns

We are committed to ensuring that everyone has access to our services. If you have any accessibility issues or concerns with submitting a prescription request using the above methods, please do not hesitate to get in touch with us. 

These changes are part of our ongoing efforts to enhance our services and ensure that our patients receive timely and efficient care. We appreciate your understanding and cooperation as we implement these new procedures.